AeroSmart Enterprise LLC
Effective Date: September 8, 2026
Last Updated: September 8, 2026

AeroSmart Enterprise LLC (“AeroSmart,” “Company,” “we,” “us,” or “our”) respects the privacy of our clients, passengers, website visitors, business partners, prospective employees, and other individuals who interact with us.

This Privacy Policy explains how we may collect, use, disclose, maintain, and protect personal information when you visit the AeroSmart Enterprise website, communicate with us, request aviation or concierge services, submit information relating to transportation services, apply for employment, or otherwise interact with AeroSmart.

By using our website or voluntarily providing information to AeroSmart, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy applies to information collected through:

• AeroSmartEnterprise.com and other AeroSmart-operated websites;
• Online contact and inquiry forms;
• Aircraft management inquiries;
• Private aviation and charter inquiries;
• Flight-planning and trip-request forms;
• Concierge service requests;
• Ground transportation requests;
• Catering requests;
• Aircraft acquisition and management inquiries;
• Medical and non-emergency transportation inquiries;
• Telephone calls and text communications;
• Email communications;
• Customer relationship management systems;
• Client portals;
• Employment and recruiting submissions;
• Events and in-person interactions; and
• Other services or systems operated on behalf of AeroSmart.

Certain services may be governed by additional privacy notices, agreements, medical privacy notices, transportation agreements, or other contractual terms.

Depending upon how you interact with AeroSmart, we may collect the following categories of information.

This may include:

• Name;
• Mailing address;
• Email address;
• Telephone number;
• Date of birth when required for a service;
• Government-issued identification information when required;
• Passport information when required for international travel;
• Citizenship or nationality information where legally or operationally necessary; and
• Other identifying information voluntarily provided by you.

We may collect:

• Departure and destination locations;
• Requested travel dates and times;
• Passenger names;
• Passenger counts;
• Aircraft preferences;
• Itinerary details;
• Baggage requirements;
• Special-service requests;
• Catering preferences;
• Ground transportation requirements;
• International travel documentation;
• Flight preferences;
• Frequent-travel preferences; and
• Other information necessary to coordinate aviation services.

When providing concierge services, we may receive information relating to:

• Hotels;
• Restaurants;
• Ground transportation;
• Yachts;
• Events;
• Entertainment;
• Personal preferences;
• Dietary preferences;
• Special occasions;
• Destination activities; and
• Other requested arrangements.

When payments are required, payment information may be processed by AeroSmart or by third-party payment processors.

Information may include:

• Billing address;
• Transaction amount;
• Payment method;
• Invoice information; and
• Limited payment-account information.

AeroSmart may use third-party payment processors and may not directly store complete credit-card numbers.

When a person requests medical or specialized transportation services, AeroSmart may receive information necessary to evaluate, coordinate, or safely facilitate the requested transportation.

Such information may include:

• Passenger or patient identification information;
• Mobility limitations;
• Medical transportation requirements;
• Required equipment;
• Oxygen requirements;
• Medication-related logistical information;
• Sending and receiving facility information;
• Treating-provider contact information;
• Emergency contact information;
• Required medical personnel;
• Transportation precautions; and
• Other information reasonably necessary to assess or coordinate the transportation request.

Collection of medical information does not necessarily mean AeroSmart is acting as a healthcare provider or that all information collected by AeroSmart is governed by the Health Insurance Portability and Accountability Act (“HIPAA”). Where HIPAA or another healthcare privacy law applies, AeroSmart will handle protected information in accordance with applicable legal requirements and any separate Notice of Privacy Practices that may be required.

Individuals applying for employment may provide:

• Employment history;
• Education;
• Licenses;
• Aviation certificates;
• Ratings;
• Medical certificates;
• Flight experience;
• Résumés;
• Professional references;
• Background information;
• Contact information; and
• Other information relevant to employment consideration.

Employment applications may also be processed or administered through AeroSmart's staffing, recruiting, payroll, benefits, background-screening, or human-resources service providers.

When you visit our website, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Referring website;
• Approximate geographic region;
• Date and time of access;
• Website interactions;
• Cookie identifiers; and
• Similar technical information.

AeroSmart may use personal information to:

• Respond to inquiries;
• Provide requested services;
• Prepare aviation quotations;
• Coordinate aircraft availability;
• Arrange or coordinate transportation;
• Develop flight itineraries;
• Provide aircraft management services;
• Provide aircraft acquisition services;
• Coordinate concierge services;
• Coordinate catering;
• Coordinate ground transportation;
• Evaluate medical transportation requests;
• Communicate with sending and receiving facilities;
• Maintain client profiles and preferences;
• Process payments and invoices;
• Communicate regarding upcoming services;
• Provide operational notifications;
• Provide customer support;
• Manage client relationships;
• Conduct safety and security activities;
• Detect or prevent fraud;
• Maintain business records;
• Meet legal and regulatory requirements;
• Evaluate employment applications;
• Administer AeroSmart operations;
• Improve our website and services;
• Conduct analytics;
• Protect AeroSmart, our clients, passengers, employees, contractors, and business partners; and
• Carry out other purposes disclosed at the time information is collected.

Certain aviation services displayed, requested, coordinated, or arranged through AeroSmart may involve third-party aircraft operators, charter operators, aircraft owners, fixed-base operators, maintenance organizations, brokers, ground transportation providers, or other aviation service providers.

Information reasonably necessary to provide the requested service may be shared with these parties.

Where transportation is provided by a third-party air carrier, that carrier may maintain its own privacy practices and legal obligations.

AeroSmart does not disclose personal information arbitrarily.

We may disclose information to:

• Authorized aircraft operators;
• Flight crews;
• Dispatch or operations personnel;
• Medical transportation personnel;
• Hospitals and receiving facilities where appropriate;
• Ground transportation providers;
• Hotels;
• Catering providers;
• Concierge partners;
• Fixed-base operators;
• Maintenance providers;
• Technology providers;
• Website hosting providers;
• CRM providers;
• Cloud-service providers;
• Payment processors;
• Accountants;
• Auditors;
• Insurers;
• Attorneys;
• Professional advisors;
• Human-resources providers;
• Background-screening providers;
• Government or regulatory authorities when legally required; and
• Other service providers reasonably necessary to fulfill a requested service.

Service providers may receive only the information reasonably necessary to perform their assigned function.

AeroSmart does not intend to operate its business by selling client personal information for monetary consideration.

If AeroSmart's practices materially change, this Privacy Policy will be updated and any legally required notices or opt-out mechanisms will be provided.

Certain privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than an ordinary monetary sale. Where applicable law grants an opt-out right regarding such processing, AeroSmart will honor legally valid requests.

AeroSmart's website may use cookies, pixels, analytics technologies, and similar tools.

These technologies may help us:

• Operate the website;
• Remember preferences;
• Understand website traffic;
• Measure website performance;
• Detect security issues;
• Improve functionality; and
• Understand how visitors interact with AeroSmart content.

Your browser may allow you to block or delete cookies. Certain website functionality may not operate properly when cookies are disabled.

Where legally required, AeroSmart may provide additional cookie-consent or preference-management options.

AeroSmart may utilize third-party analytics, website, CRM, communications, scheduling, payment, aviation, or business-management platforms.

These providers may process certain information according to their agreements with AeroSmart and their own legal obligations.

If you provide a telephone number to AeroSmart, we may use it to communicate regarding:

• Requested services;
• Flight or transportation arrangements;
• Operational updates;
• Account matters;
• Customer-service communications; and
• Other communications you request or authorize.

Marketing text messages will be handled in accordance with applicable law.

Consent to receive marketing text messages is not a condition of purchasing AeroSmart services unless otherwise permitted by law.

Message and data rates may apply.

Individuals may follow applicable opt-out instructions contained in marketing communications.

AeroSmart may send transactional, operational, administrative, and service-related email communications.

Where legally required, promotional email communications will contain an appropriate unsubscribe mechanism.

Unsubscribing from promotional communications may not prevent AeroSmart from sending essential transactional or operational communications related to services you requested.

AeroSmart uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

No electronic system, internet transmission, database, or storage technology can be guaranteed to be completely secure.

Individuals should therefore avoid transmitting unnecessary sensitive information through unsecured communication channels.

AeroSmart may retain information for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected;
• Provide requested services;
• Maintain operational records;
• Comply with aviation requirements;
• Comply with employment requirements;
• Satisfy accounting or tax requirements;
• Resolve disputes;
• Enforce agreements;
• Meet insurance requirements;
• Meet legal or regulatory obligations; and
• Protect legitimate business interests.

Retention periods may differ depending upon the nature of the information.

AeroSmart's general website and services are not directed toward children for independent use.

AeroSmart does not knowingly solicit personal information directly from children where parental or guardian consent is legally required.

Information concerning minor passengers may nevertheless be collected from a parent, guardian, responsible adult, authorized organization, or transportation coordinator when necessary to arrange legitimate transportation services.

Depending upon where you reside and applicable law, you may have rights concerning personal information maintained about you.

Those rights may include the right to:

• Request confirmation regarding processing of your information;
• Request access to certain personal information;
• Request correction of inaccurate information;
• Request deletion in circumstances permitted by law;
• Obtain a portable copy of certain information;
• Opt out of certain targeted advertising;
• Opt out of certain qualifying sales or sharing of personal information;
• Withdraw consent where processing is based upon consent; and
• Appeal certain decisions concerning a privacy request.

These rights are subject to legal exceptions.

AeroSmart may need to verify your identity before processing a request.

Authorized agents may submit requests where permitted by applicable law and subject to appropriate verification.

Privacy requests may be submitted through:

AeroSmart Enterprise LLC
Attn: Privacy & Compliance
Email: [INSERT PRIVACY EMAIL]
Telephone: [INSERT COMPANY TELEPHONE]
Mailing Address: [INSERT OFFICIAL BUSINESS MAILING ADDRESS]

Please include sufficient information for AeroSmart to identify the nature of your request.

AeroSmart will respond within the period required by applicable law.

If applicable law provides a right to appeal AeroSmart's decision concerning a privacy request, instructions regarding the appeal process will be provided with the applicable response.

Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, and other jurisdictions with applicable comprehensive privacy laws may have additional rights.

Rights differ by jurisdiction and may depend upon whether AeroSmart satisfies the applicability thresholds established by a particular law.

AeroSmart will honor legally applicable consumer privacy rights.

AeroSmart operates within the United States but may provide or coordinate aviation and travel services involving international destinations.

If personal information is provided from outside the United States, it may be transferred to, processed, or stored within the United States or another jurisdiction associated with the requested services.

Applicable privacy rights will be honored where legally required.

Our website may contain links or embedded services from third-party websites.

AeroSmart does not control the privacy or security practices of independent third-party websites.

Visitors should review the privacy policies of those third parties before providing information.

If AeroSmart undergoes a merger, acquisition, financing, restructuring, sale of assets, corporate reorganization, or similar transaction, information may be disclosed or transferred as part of the transaction, subject to applicable law.

AeroSmart may disclose information when reasonably necessary to:

• Comply with a subpoena, court order, warrant, regulatory request, or other lawful process;
• Comply with FAA, TSA, DOT, DHS, CBP, law-enforcement, or other governmental requirements;
• Protect passenger or aviation safety;
• Prevent fraud or unlawful activity;
• Protect AeroSmart's rights and property;
• Protect the health or safety of any person; or
• Establish, exercise, or defend legal claims.

AeroSmart may update this Privacy Policy periodically to reflect changes in:

• Services;
• Technology;
• Business operations;
• Legal requirements; or
• Privacy practices.

The current version will be posted on AeroSmart's website with the updated effective date.

Material changes will be communicated where required by applicable law.

Questions concerning this Privacy Policy may be directed to:

AeroSmart Enterprise LLC
Attn: Privacy & Compliance
Email: info@aerosmartenterprise.com
Telephone: 1-689-245-7855
© 2026 AeroSmart Enterprise LLC. All Rights Reserved.